As mentioned in the first part of this article, the Public Utilities s are those tangible and intangible benefits that people receive home or workplace, taking in return a fee, and are provided by the State or by private companies under the regulation, control and surveillance of the state.
is also considered as User public utilities, is a person who uses a particular house public service, so you can be a landlord, tenant and / or legal owner, whose rights are guaranteed by the CN, the regulatory frameworks for each service and the Consumer Protection Act. Continuing
important aspects of the Consumer Protection Act on the Public Services, established the principle of "reciprocity of treatment", meaning that the company is obliged to adopt the same criteria used for late charges in cases of refunds and rebates (art. 26).
in Law (art. 27) requires the utilities to enable a Register of Claims, shall be the personal attention and give proof of each claim, with self-identification to timely make the user.
utility companies must inform the user about security conditions, cautions about the facilities and devices that are used for the enjoyment of the service (art. 28), nothing in this article relates to the provisions of arts. 5 and 6 of the Consumer Protection Act, that reference to the protection of the value of individual life.
The Act empowers the supervisory authority to verify the proper functioning of the measuring instruments used by companies providing, when there is doubt about the measurements made by them, demanding that all instruments must be recognized and authorized by law.
consumer bills should reach the home user with no less than ten days prior to its expiration date.
The doctrine holds that "the essential character of public service is the continuity, so that with respect to the interruption of the service, the (art. 30) of the Act, resulting from such forcefulness that deserves transcription the same "Where the provision of public services will be uninterrupted or any disturbance is presumed to be due to causes attributable to the company involved. The claim made by the user, the company has a maximum of thirty (30) days to demonstrate that the interruption or alteration is not attributable. Otherwise, the company will refund the total amount of service not rendered within the period specified above. This provision does not apply where the value of service provided is not deducted from the invoice. The user can lodge complaint over the interruption or alteration of service and up to fifteen (15) days after the invoice due date ".
In the case of electric service: What are the steps to follow when deficiency in service and damaged electrical appliances?
should proceed to make a claim against the supplier, such claim must contain basic requirements:
1 .- Name, National ID, address and telephone. 2 .- Demonstrating his capacity as holder of the service (with copy of deed, lease, etc.).. 3 .- Copy of last bill paid. 4 .- Budgets or repair bills (if possible by qualified service marking device damaged) should spell (affected appliances, repairs to make and cost of labor and materials used in it), signed technical and clarifying the intervener.
When damaged artifacts, resulting not repairable, the service must issue a record of the components damaged and unable to repair. In this case you must attach a budget to purchase a comparable device and the damaged model.
is also considered as User public utilities, is a person who uses a particular house public service, so you can be a landlord, tenant and / or legal owner, whose rights are guaranteed by the CN, the regulatory frameworks for each service and the Consumer Protection Act. Continuing
important aspects of the Consumer Protection Act on the Public Services, established the principle of "reciprocity of treatment", meaning that the company is obliged to adopt the same criteria used for late charges in cases of refunds and rebates (art. 26).
in Law (art. 27) requires the utilities to enable a Register of Claims, shall be the personal attention and give proof of each claim, with self-identification to timely make the user.
utility companies must inform the user about security conditions, cautions about the facilities and devices that are used for the enjoyment of the service (art. 28), nothing in this article relates to the provisions of arts. 5 and 6 of the Consumer Protection Act, that reference to the protection of the value of individual life.
The Act empowers the supervisory authority to verify the proper functioning of the measuring instruments used by companies providing, when there is doubt about the measurements made by them, demanding that all instruments must be recognized and authorized by law.
consumer bills should reach the home user with no less than ten days prior to its expiration date.
The doctrine holds that "the essential character of public service is the continuity, so that with respect to the interruption of the service, the (art. 30) of the Act, resulting from such forcefulness that deserves transcription the same "Where the provision of public services will be uninterrupted or any disturbance is presumed to be due to causes attributable to the company involved. The claim made by the user, the company has a maximum of thirty (30) days to demonstrate that the interruption or alteration is not attributable. Otherwise, the company will refund the total amount of service not rendered within the period specified above. This provision does not apply where the value of service provided is not deducted from the invoice. The user can lodge complaint over the interruption or alteration of service and up to fifteen (15) days after the invoice due date ".
In the case of electric service: What are the steps to follow when deficiency in service and damaged electrical appliances?
should proceed to make a claim against the supplier, such claim must contain basic requirements:
1 .- Name, National ID, address and telephone. 2 .- Demonstrating his capacity as holder of the service (with copy of deed, lease, etc.).. 3 .- Copy of last bill paid. 4 .- Budgets or repair bills (if possible by qualified service marking device damaged) should spell (affected appliances, repairs to make and cost of labor and materials used in it), signed technical and clarifying the intervener.
When damaged artifacts, resulting not repairable, the service must issue a record of the components damaged and unable to repair. In this case you must attach a budget to purchase a comparable device and the damaged model.
FOR MORE INFORMATION DO NOT HESITATE to contact the telephone (0342) 455.6354 or (0342) 155.472616 or e-mail: @ gmail.com or ma_sandria@yahoo.com.ar abogado.mas
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