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CONSUMER LAW: Law No. 24,240. Public Utilities. Part I


Section 42 of the Constitution : consumers and users of goods and services they are entitled, in terms of consumption, health protection, safety and economic interests to adequate and truthful information, to freedom of choice and conditions of fair and decent. authorities provide for the protection of those rights, to consumer education, the competition from all forms of market distortion, the control of natural and legal monopolies, the quality and efficiency of public services and the establishment of associations of consumers and users. Legislation shall establish efficient procedures for the prevention and conflict resolution, and regulatory frameworks for public services of national competence, providing the necessary participation of consumer and user associations and interested provinces in the agencies.

Public Services are those bi enes and tangible or intangible benefits that people receive in their home or place of work, taking in consideration of a fee, and are provided by the State or by private companies under the regulation, control and surveillance of the state. User

public utilities, is a person who uses a particular house public service, so you can be a landlord, tenant and / or legal owner.

Your rights are guaranteed by the CN, the regulatory frameworks for each service and the Consumer Protection Act. Law No. 26,361, amended Article 25 of the Consumer Protection Act, providing greater protection to the user of such services, to waive the additional application of it.

ARTICLE 25. Written proof . Information the user. Companies providing public services at home must provide the user with a written record of the conditions of supply and the rights and obligations of both parties. Notwithstanding this, should keep such information available to users in all offices to the public.

The companies providing public services should be placed on all sales that extends the user and the customer service office signs saying: "You are entitled to claim compensation if we bill you or improper amounts or concepts demand the payment of bills already paid, Law No. 24,240. "

The public services with specific legislation and whose performance is controlled by the agencies it covers will be governed by those rules and this Act. In case of doubt about the applicable rules, the most favorable result for the consumer.


The service users may submit their complaints to the authority established by specific legislation or to the enforcement authority of this Act.


FOR MORE INFORMATION DO NOT HESITATE to contact the telephone (0342) 455.6354 or (0342) 155.472616 or e-mail: @ gmail.com or ma_sandria@yahoo.com.ar abogado.mas

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